Our care team is standing by to assist you with any questions, at 1-866-264-5636. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. Most service contracts allow for a pro-rated refund minus claims. The recall has affected about 2.8 million Samsung washers and includes 34 different washer models. A rep for the company did urge customers who have issues with the recall process to contact Samsung at 1-866-264-5636. Sign the Rebate Form which will certify that the recalled washer is no longer in use, that it has been discarded, and that you acknowledge that it is a violation of federal law to sell or distribute your recalled machine. Please check with your terms and conditions for details. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase. We would change it to spin cycle. Your old or top-load Samsung washer displays a dC error code. Include the original sales receipt for the new washer. Why is that? If you elect to receive a free in-home repair, an authorized technician will install structural reinforcements to the washer and apply the Home Label Kit if you have not already done so. What can I expect from the rebate process? Affix the one (1) or two (2) Model/Serial Number labels from your recalled Samsung washer to the rebate form. Samsung and Cookies This site uses cookies. Our priority is to reduce any safety risks in the home. I purchased an extended warranty on my current washer, will I be able to transfer or get a refund from where I purchased the washer? If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am – 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed. Please check the serial number, and then enter it again. However, our average repair time is 7 business days. Samsung top load washer dc error, unbalanced, fix. I came up with this fix and it did fix the Samsung Washing Machine I was working on. If the DC error arises at the end rinse of laundry, then the user can’t unlock the door until repair or fix the faulty error. Many Samsung devices display full word instead of faulty codes, for instance, door error or just door. Please enter the correct serial number. Once that was resolved, the washing machine had a recall because tops were blowing off the machine while in … For information on the class action settlement visit www.washermdlsettlement.com. If you have any questions regarding this recall, you can contact us at 1-866-264-5636 and we can help you. Samsung's exchange rebate is for consumers who prefer to exchange their washer instead of getting the repair. The rebate amount is based on the model and manufacture date of the recalled washer. The tub is tilted to the left now, seemingly permanently. Copyright B) 1995-2016 SAMSUNG All Rights reserved. List the brand, model number, and serial number of your new washer. Q4. One doesn’t need to be concerned regarding these error codes as these faulty errors can be fixed effortlessly in most cases. RIDGEFIELD PARK, N.J. – November 4, 2016 – Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), today announced a voluntary recall of certain top-load washers manufactured between March 2011 and current production dates. What is the E3 code? It means that there are too many clothes on one side of the washer. Note: Please enter the Email address and Phone number you previously used to register your product. I have just cleaned the filter,whent to do some washing code comes up dc.,have turned the washing machine of empty for about one hour,started it again and the same thing Dc comes up,have done this many times now After disconnecting the affected washer from electrical current, contact the recall hotline immediately, (800) 515-7902. 1E error in Samsung washing machine is quite common now. If you are experiencing problems with one of these washing machines, here is where you will want to start: My Samsung Ecobubble washer dryer is not drying This is What are the terms of the manufacturer's warranty? Samsung will extend the manufacturer's warranty 12 months from the date of the completed repair, or one-year from the end of the manufacturer's warranty if the washer was purchase within one year. A Samsung Washing Machine displays a dC3 error code when a Add Door Error has been detected by the internal electronic diagnostics. Select your Model Number in the list that appears. What can I expect of my in-home repair process? I have run the machine with a Dose this - Answered by a verified Appliance The manufacturer's warranty includes parts and labor for manufacturing defects in materials and workmanship. The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. The test mode will start if the buttons were pressed correctly. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. These partners include A&E Factory Service, Dish Network, Installs Inc., and National Service Alliance. The Model and Serial Number are in two locations: Note: It is very important to enter the correct Model Number and Serial Number to obtain the correct result. Please follow the instructions included in the Home Label Kit. Thank you. How To Solve Samsung Washer Error Code dC, How To Fix Headphones Only Playing In One Ear, Midea Air Conditioner Error Codes and Definition, How To Save Money On Air Conditioning Bill. Please follow the instructions included and apply the new warning labels and the new control panel overlay as soon as they arrive. Please enter a valid Identification Number. So, the machine was off when I got home. Samsung Washer Trips Electrical Circuit Problem: Washer trips the electrical circuit in the home when it is turned on. You need to balance the load and start the appliance again. What does it mean? The code E3 pops in the middle of the wash cycle and stops, you can press start and it will resume washing. You will receive a Home Label Kit in the mail within the next 14 days. Attention:We are sorry. Q12. Ironically, the three-year protection plan was also purchased but no use now. The process should take no more than an hour and as part of the in-home repair, you will receive a one-year extension of the manufacturer’s warranty, regardless of the age of your washer. Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items. The kit will include a new control panel guide, two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. Samsung issued the recall after receiving 733 reports of washing machines experiencing excessive vibration that, in some cases, led to the top detaching. Q13. For example, “door error” or just “door”.Washing machines without a display signal about fault by diodes flashing. Enter you washer's 15 digit Serial Number below, and then select. This is a recall of certain Top-Load washers manufactured between March, 2011 and October 2016. Your average wait time on this line is approximately 20 seconds. Where do i find my Identification Number? It took Samsung about a month with 3 technicians out to fix it. If my washer is already plugged into a dedicated GFCI circuit or outlet box, do I still need to use the GFCI outlet provided in the recall? How to fix Samsung washing machine DC error? Update: Samsung has settled a class-action suit related to its recall of 2.9 million top-loading washers.For full details, read "Samsung Settles … That depends on your location. When the dC code flashes on the Samsung washer display, some technical difficulties can arise: 1. a user can’t close the hatch; 2. if the unit issues the dC error at the end of washing, the door can’t be unlocked; 3. the washing machine closes but the lock doesn’t work.Depending on the washing machine’s behavior, the problem can be both insignificant and difficult. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries. It means that there are too many clothes on one side of the washer. instead of clinging to professional assistance. And some people have called and told me it worked great for them and they no longer have the DC fault code.\rPlease like and subscribe to my All of our technicians who are supporting this recall have been trained to perform the repair. The Home Label Kit includes step-by-step instructions for applying additional safety information to the machine. Q1. 2 Editor's Note: This article originally appeared on Consumerist. Before you mail in your rebate form, please remember to: Should you have any questions, please contact us directly at 1-866-264-5636 so that we can help. It lists both DC97-16350C DC97-05280W Vijay Answer Vijay, The DC97-16350C / DC97-16350C fits Samsung top-load washer models WA400PJHDWR/AA-0001, WA400PJHDWR/AA-0002, WA400PJHDWR/AA-0003, The DC97 … Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. The last one requires professional repair.